Effective Date: August 29, 2026
Last Updated: August 29, 2026
This Return and Refund Policy explains how Fibulaglamora handles eligible returns, exchanges, and refunds for orders delivered within Hong Kong.
We offer a 30-day return period beginning on the date an order is delivered. Our return arrangement applies only when a customer receives a damaged product or an incorrect product. Returns requested solely because a customer changes their mind are not accepted.
A return request may qualify when the product delivered to the customer is damaged upon receipt or differs from the product ordered. Customers should contact Fibulaglamora at clothing@fibulaglamora.com within 30 days from the delivery date and provide order details and information about the issue.
The 30-day period begins on the calendar date shown as the successful delivery date. Requests submitted after this period may not qualify under this policy, subject to rights available under applicable law.
Change-of-mind requests, personal preference changes, or decisions that an item is no longer wanted are not covered by our voluntary return arrangement.
To request a return, email clothing@fibulaglamora.com with your order information and explain whether the product arrived damaged or an incorrect product was supplied. Fibulaglamora may request photographs or other reasonable information to understand the reported issue and arrange the next step.
Customers should keep the item available for collection. An eligible return will be collected from the customer’s Hong Kong doorstep without a collection charge.
Fibulaglamora does not impose a restocking fee on eligible returns.
Customers should keep the returned product available for collection and avoid actions that could make assessment of the reported delivery issue more difficult. The return request should relate to the condition in which the product was received or an incorrect product.
If Fibulaglamora needs clarification concerning the reported issue, we may contact the customer using the details supplied with the order or return request. Providing clear information can help us assess the request and arrange collection efficiently.
After the returned item has been collected and received by Fibulaglamora, we use approximately 24 hours to assess its condition and compare it with the issue reported by the customer.
This assessment determines whether the item was delivered damaged or whether an incorrect product was supplied.
Where the return qualifies, the customer will receive an exchange when an appropriate replacement is available. When the relevant replacement is out of stock, Fibulaglamora will arrange a refund instead.
An exchange depends on the availability of an appropriate replacement. If stock is available, Fibulaglamora will communicate the next steps for providing the replacement.
If an appropriate replacement cannot be supplied because the item is out of stock, the resolution will move to the refund process described below.
Eligible refunds are issued through bank transfer. Refund processing begins after the approximately 24-hour assessment has been completed and the return qualifies for a refund.
Fibulaglamora may request the banking information reasonably required to complete the transfer. Customers are responsible for providing accurate information so the refund can be directed to the intended account.
After Fibulaglamora processes the bank transfer, the funds may take up to seven business days to appear in the customer’s account. The actual posting time depends on the customer’s banking provider and its processing schedule. Banking-provider processing time is outside Fibulaglamora’s direct control.
Fibulaglamora provides free shipping for orders delivered within Hong Kong. For eligible returns under this policy, doorstep collection is also provided without a separate charge. No restocking fee applies.
These arrangements apply to eligible damaged or incorrect products.
This policy operates under Hong Kong law. Relevant legislation includes the Sale of Goods Ordinance (Cap. 26), which governs sales of goods, and the Trade Descriptions Ordinance (Cap. 362), which addresses false or fake trade descriptions and certain unfair trade practices.
The Control of Exemption Clauses Ordinance (Cap. 71) and Unconscionable Contracts Ordinance (Cap. 458) may also apply to contractual terms and consumer transactions. The Electronic Transactions Ordinance (Cap. 553) provides a legal framework relevant to electronic transactions.
Personal information collected for return, exchange, or refund administration is handled in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and our Privacy Policy.
This policy describes Fibulaglamora’s stated return process and does not exclude, restrict, or replace rights that customers may have under applicable Hong Kong legislation. If any provision conflicts with a mandatory legal requirement, that requirement will prevail to the extent of the conflict.
For questions about return eligibility, collection, exchanges, refund status, or this policy, contact Fibulaglamora at clothing@fibulaglamora.com.
Customers should review this policy before ordering and retain their order information after delivery for reference.