Effective Date: August 29, 2026
Last Updated: August 29, 2026
This Shipping Policy explains how Fibulaglamora prepares, dispatches, and delivers customer orders within Hong Kong. It should be read together with our Terms and Conditions, Return and Refund Policy, and Privacy Policy.
Fibulaglamora currently accepts and delivers orders only within Hong Kong. We do not accept delivery addresses outside Hong Kong. Shipping is free for every accepted Hong Kong order, and no separate shipping charge is added to the order.
Customers must provide a complete and accurate Hong Kong delivery address when placing an order. Contact details supplied with the order should also be accurate so that delivery communication can occur when necessary.
Orders submitted with an address outside Hong Kong cannot be fulfilled. If an address is incomplete, inaccurate, inaccessible, or otherwise prevents fulfillment, Fibulaglamora may contact the customer for clarification before dispatch. Any delay caused by missing or inaccurate customer information may affect the expected delivery timeline.
Our expected total delivery timeline is 2 to 3 business days. This timeline is divided into two stages.
The first business day is used for order preparation and shipping. During this stage, Fibulaglamora prepares the product for dispatch and transfers the parcel for courier handling.
After dispatch, courier transit generally requires another 1 to 2 business days. Combining these stages produces an expected total timeline of 2 to 3 business days from order processing through delivery.
Business days exclude Saturdays, Sundays, and Hong Kong public holidays. Delivery estimates are provided as expected time-frames rather than fixed arrival appointments. Circumstances outside reasonable operational control, including courier disruption, severe weather, access restrictions, or other unexpected events, may affect delivery timing.
Customers should review the displayed product price and order information before submitting an order. Our Cash on Delivery arrangement means the amount due for the order is collected when delivery takes place.
Fibulaglamora operates exclusively using Cash on Delivery. Customers do not need to make an online card payment or advance payment through our website.
The full amount due must be available in cash when the courier arrives. Customers should ensure that an appropriate recipient is present at the delivery address and able to receive the parcel and make the required payment.
A customer may request order cancellation only while the parcel remains with Fibulaglamora and has not been transferred to the courier.
Cancellation requests should be sent promptly to clothing@fibulaglamora.com with sufficient order information for identification. If the parcel is still under our control, the cancellation request can be processed.
Once the order leaves our warehouse and is handed to the courier, cancellation is no longer available. Customers should therefore contact us as soon as possible if they wish to cancel before dispatch.
Customers are responsible for ensuring that someone is available to receive the parcel and that the required Cash on Delivery amount is available.
If delivery fails because no recipient is available at the supplied address, or because the required cash amount is unavailable, the order will automatically be considered canceled.
A failed delivery may affect the customer’s ability to place future orders with Fibulaglamora. We may consider previous failed deliveries when deciding whether to accept subsequent orders. This measure supports efficient order handling and responsible use of our delivery service.
Customers should review the delivered parcel after receipt. If the product arrives damaged or an incorrect product has been delivered, the customer may contact clothing@fibulaglamora.com regarding an eligible return.
Our 30-day return period begins on the delivery date and applies only to damaged or incorrect products. Change-of-mind returns are not accepted. Eligible doorstep return collection is provided without a collection charge, and no restocking fee applies.
Fibulaglamora uses customer names, contact details, and delivery addresses for order fulfillment and communication under our applicable Privacy Policy.
This Shipping Policy operates under Hong Kong law. Relevant legislation includes the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), Unconscionable Contracts Ordinance (Cap. 458), Electronic Transactions Ordinance (Cap. 553), and Personal Data (Privacy) Ordinance (Cap. 486).
These laws may address matters including contracts for goods, unfair trade practices, fake omissions, contractual provisions, electronic transactions, and handling of personal information. Nothing in this policy excludes or restricts statutory rights that cannot lawfully be excluded or restricted.
For questions about shipping, delivery timing, cancellation before dispatch, failed delivery, or an existing order, contact Fibulaglamora at clothing@fibulaglamora.com. Please include relevant order details so we can identify your request and provide appropriate information.