Effective Date: August 29, 2026
Last Updated: August 29, 2026
These Terms and Conditions govern purchases made from Fibulaglamora and use of our online store. Fibulaglamora serves customers within Hong Kong only. By placing an order, you agree to these terms.
Nothing in these terms excludes or limits rights that cannot lawfully be excluded under Hong Kong law.
Customers are encouraged to read all store policies before ordering because each document explains a different part of the transaction. If information displayed on a product or order page conflicts with these terms, contact Fibulaglamora before submitting the order. We will clarify the information so the customer can decide whether to proceed.
Product images may appear slightly different because screens, lighting, and display settings can affect color presentation.
An order request is subject to product availability and acceptance by Fibulaglamora. We may decline or cancel an order where an item is unavailable, customer information is incomplete, delivery details are invalid, or fulfillment is not reasonably possible. Customers should provide accurate names, telephone details, and delivery addresses.
Fibulaglamora operates exclusively through Cash on Delivery within Hong Kong. Customers pay the full order amount in cash when the courier delivers the order. No online card payment or advance payment is required through our website.
Prices and any applicable charges shown before ordering should be reviewed before submission. Shipping is free, and Fibulaglamora does not impose a separate delivery charge for eligible Hong Kong orders.
Orders are delivered only to addresses within Hong Kong. Our expected total delivery timeline is 2 to 3 business days. We use approximately 1 business day to prepare and ship an order. Courier transit generally requires an additional 1 to 2 business days.
Delivery estimates may be affected by circumstances outside reasonable operational control.
If delivery fails because no recipient is available or the required Cash on Delivery amount is unavailable, the order will automatically be considered canceled. Repeated failed deliveries may affect whether Fibulaglamora accepts future orders from that customer.
Customers may request cancellation while the order remains with Fibulaglamora and has not been handed to the courier. Contact clothing@fibulaglamora.com promptly with the relevant order information.
Once an order leaves our warehouse and is transferred to the courier, cancellation is no longer available. Refusing a dispatched parcel does not convert the order into an eligible return.
Fibulaglamora provides a thirty-day return period beginning on the date the order is delivered. Returns are available only when the customer receives a damaged item or an incorrect item.
Returns based solely on change of mind are not accepted. Customers requesting a return should contact clothing@fibulaglamora.com within the applicable period.
Fibulaglamora does not charge a restocking fee for eligible returns. Doorstep collection of an eligible returned item is also provided without a collection charge.
After an eligible returned item is collected and received by Fibulaglamora, we require approximately twenty-four hours to assess its condition and compare the return with the reported issue.
When the assessment establishes that the item was delivered damaged or that an incorrect item was supplied, Fibulaglamora will arrange an exchange where an appropriate replacement is available. If the relevant replacement is out of stock, a refund will be arranged instead.
Refunds are issued by bank transfer after the assessment period is completed. Once processed by Fibulaglamora, the amount may take up to seven business days to appear in the customer’s account, depending on the customer’s banking provider and its processing times. Customers may be asked to provide the information required to complete the bank transfer.
Customers must use the website lawfully and provide accurate information when submitting orders or contacting Fibulaglamora. Users must not interfere with website operation, attempt improper access, submit fraudulent orders, misuse content, or provide information belonging to another person without a lawful basis.
Product content, photographs, graphics, written material, and other website elements belonging to Fibulaglamora may not be copied or commercially reused without permission, except where applicable law permits such use.
These terms are governed by the laws of Hong Kong. Relevant consumer and commercial requirements may include the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), Unconscionable Contracts Ordinance (Cap. 458), Electronic Transactions Ordinance (Cap. 553), and Personal Data (Privacy) Ordinance (Cap. 486).
Nothing in these terms is intended to restrict statutory rights or protections available to customers under applicable Hong Kong legislation. Personal information associated with orders, returns, communications, and refunds is handled according to our Privacy Policy and applicable data protection requirements.
Fibulaglamora may update these terms when business practices, legal requirements, or website operations change. The version displayed when an order is placed will apply to that transaction unless applicable law requires otherwise.
If any provision is found unenforceable, the remaining provisions will continue to operate to the extent permitted by law. Headings are included for readability and do not alter interpretation.
Questions about these Terms and Conditions, an order, cancellation, delivery, return, exchange, or refund may be sent to clothing@fibulaglamora.com. Customers should review these terms together with our Shipping Policy, Return and Refund Policy, and Privacy Policy before ordering.